Quality is the degree to which an enterprise meets or exceeds their customers’ expectations, continually improving processes, products and service delivery.
From a contemporary point-of-view, the philosophy and deliverables expressed and implied in the Quality description above are organizationally satisfied through establishment and maintenance of:
- Quality Policy
- Quality Goals and Measures
- Quality Standards
- a Quality Management System
- and, a Quality Organization
… that in composite with all applicable enterprise entities and stakeholders, work to assure deliverables are fully aligned with customer expectations. See also World-Class Quality Management.« Back to Glossary Index