Quality is the degree to which an enterprise meets or exceeds their customers’ expectations, continually improving processes, products and service delivery.

From a contemporary point-of-view, the philosophy and deliverables expressed and implied in the Quality description above are organizationally satisfied through establishment and maintenance of:

  • Quality Policy
  • Quality Goals and Measures
  • Quality Standards
  • a Quality Management System
  • and, a Quality Organization

… that in composite with all applicable enterprise entities and stakeholders, work to assure deliverables are fully aligned with customer expectations. See also World-Class Quality Management.

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