In today’s world, your output is the sum of both frontline and back-office investment. Said directly, if the back office isn’t making the front line’s job easier, something needs to change.
Administrative and functional expenditures are the major part of most enterprise products or services — often up to 95%. The scale of improvement opportunity is immense. What could your organization could achieve if it wasn’t:
- Taking weeks or months to hire critical resources?
- Pushing vital contracts through a never-ending system of hand-offs and approvals?
- Developing products in a vacuum, without critical metrics and appropriate stage gate reviews?
Lean Office is Kaufman Global’s pioneering work that combines the best practices of Lean operations, kaizen methods and reengineering approaches into a systematic, repeatable methodology. With cross-functional interfaces improved, internal resources developed and communications enhanced, your back office can perform with the speed, accuracy and customer focus that creates a real competitive advantage.