METHODS

Procedural Adherence

Get your procedures under control with a better approach

Accelerating performance for clients worldwide: Fast Action | Fast Impact | Enduring Confidence

Procedural adherence is the cornerstone of reliable results

In a complex world, all organizations have products and services that demand a disciplined sequence of tasks, events and hand-offs. If any one thing goes wrong, catastrophe can result. Such incidents can harm people and the environment, end careers, erode profits, and diminish your brand.

Kaufman Global has pioneered improvement methods inside complex procedures where poor definition, lots of hand-offs and general acceptance of “rule-bending” hurts performance and can lead to catastrophe.

Often, when something goes wrong, an enterprise traditionally takes three predictable steps:

  1. Clarify the procedure.
  2. Train the procedure.
  3. Extend consequences to those responsible

While these steps to compel procedural adherence may have been “proven over time”, they address only symptoms rather than solving the behavioral problem at its origin.

Kaufman Global has a better way. We understand that failing to execute a procedure is a behavior. It happens when risk for the individual is different than risk for the enterprise. When we implement leading-indicator behaviors that align risk, procedural adherence increases and catastrophic incidents decrease. The business case is significant and when done right, your most mission-critical deliverables become repeatable and more reliable.

Want to learn more? Read our white paper On Procedural Adherence.

Take The Right Steps With Kaufman Global

  1. Identify and decompress the high potential procedure(s) –  the ones that cause disruption in your product or service value chain when procedures fail. Clarify tasks, processes and ownership.
  2. Form the Procedural Adherence Team (PAT): Functional heads and directors who are accountable for major elements value chain. The PAT meets weekly.
  3. Improve processes – Prioritize standard definitions and training problems then close process gaps, eliminate waste and improve performance.
  4. The PAT is the new leading behavior that starts the process of aligning values and reducing overall risk.

Why people break the rules: Under conventional approaches, employees are “wired” to break rules that derail progress, hinder your ROI, and trigger delays and losses. That is because the organization values “getting the job done” at whatever cost more than following the rules. This can be changed when risk for the enterprise and risk for individuals and teams are aligned.

If you’ve got complex procedures that fail more than you want, we should talk.  Kaufman Global helps improve outcomes for our clients. It starts with a conversation.
Contact us to learn more!