Procedural Adherence

It starts like this: Do you have procedures? Do you understand them? Do you follow them?

Accelerating performance for clients worldwide: Fast Action | Fast Impact | Enduring Confidence

Procedural Adherence is the foundation of reliable results, yet…

Almost never do people violate known procedures with bad intent. When it happens, it is enabled by a vague work culture coupled with urgent product and service demands. Without a firm and demonstrated commitment to procedural adherence, it will not happen.

If any one thing goes wrong, catastrophe can result. Such incidents can harm people and the environment, end careers, erode profits, and diminish your brand.

Kaufman Global has pioneered improvement methods inside complex procedures where poor definition, too many hand-offs and general acceptance of “rule-bending” hurts performance.

We understand that failing to execute a procedure is a behavior. It happens when risk for the individual is different than risk for the enterprise. We help clients implement leading-indicator behaviors that align risks for the enterprise and the individual. Then procedural adherence increases and catastrophic incidents decrease. The business case is significant. When done right, your most mission-critical deliverables become repeatable and reliable.


Want to learn more about the why and how of procedural adherence? Download and read our White Papers (or call us directly).

On Procedural Adherence: Discusses the three responses to PA issues: Define, Train and Discipline and how many organizations miss the mark by not addressing base behavior issues.

Procedural Adherence and Risk: Digs deep into the connection between personal and enterprise risk and how fast and slow thinking are a key factor in understanding behaviors.

Ask Good Questions

Of course, start with why. Why do YOU want better adherence to procedures? Then get into the details.

  • Do we understand the difference between a task, process and procedure?
  • Do we have a way to describe our procedures that is easy for everyone to understand?
  • Is discipline our primary method for improvement? (Hint: Yes is the wrong answer)
  • Do we engage the functions (Production, Administration, Finance, Human Resources, Engineering, Sales, etc.) in active and visible governance?
  • Does leadership understand their vital role in messaging and communication (and what to do about it)?

Kaufman Global has the answers, and we know how to use them.

We can help you implement solutions that work. Contact us to learn more.