Almost never do people violate known procedures with bad intent. When it happens, it is enabled by a vague work culture coupled with urgent product and service demands. Without a firm and demonstrated commitment to procedural adherence, it will not happen.
If any one thing goes wrong, catastrophe can result. Such incidents can harm people and the environment, end careers, erode profits, and diminish your brand.
Kaufman Global has pioneered improvement methods inside complex procedures where poor definition, too many hand-offs and general acceptance of “rule-bending” hurts performance.
We understand that failing to execute a procedure is a behavior. It happens when risk for the individual is different than risk for the enterprise. We help clients implement leading-indicator behaviors that align risks for the enterprise and the individual. Then procedural adherence increases and catastrophic incidents decrease. The business case is significant. When done right, your most mission-critical deliverables become repeatable and reliable.
Want to learn more about the why and how of procedural adherence? Download and read our White Papers (or call us directly).
On Procedural Adherence: Discusses the three responses to PA issues: Define, Train and Discipline and how many organizations miss the mark by not addressing base behavior issues.
Procedural Adherence and Risk: Digs deep into the connection between personal and enterprise risk and how fast and slow thinking are a key factor in understanding behaviors.