In a complex world, all organizations have products and services that demand a disciplined sequence of tasks, events and hand-offs. If any one thing goes wrong, catastrophe can result. Such incidents can harm people and the environment, end careers, erode profits, and diminish your brand.
Kaufman Global has pioneered improvement methods inside complex procedures where poor definition, lots of hand-offs and general acceptance of “rule-bending” hurts performance and can lead to catastrophe.
Often, when something goes wrong, an enterprise traditionally takes three predictable steps:
- Clarify the procedure.
- Train the procedure.
- Extend consequences to those responsible
While these steps to compel procedural adherence may have been “proven over time”, they address only symptoms rather than solving the behavioral problem at its origin.
Kaufman Global has a better way. We understand that failing to execute a procedure is a behavior. It happens when risk for the individual is different than risk for the enterprise. When we implement leading-indicator behaviors that align risk, procedural adherence increases and catastrophic incidents decrease. The business case is significant and when done right, your most mission-critical deliverables become repeatable and more reliable.
Want to learn more? Read our white paper On Procedural Adherence.