Hand-off Chart

A Hand-off chart in the world of Lean and continuous improvement shows the transfer of material or information from one process step to another. Too many or poorly executed hand-offs are a major source of waste. This is a form of transactional analysis.

In Office Kaizen, Hand-off Charting is especially useful to determine the number of times information changes hands along a value stream.

Hand-off Chart example for computer desktop acquisition within a large business enterprise

Hand-off chart example for computer acquisition.

In the example shown here, the current state requires 64 hand-offs of information and documents before a new computer desktop is delivered to an employee (engineer in this case). In the future state, the number of transactions is reduced to 33 – still a lot – but a significant improvement!

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