RACI is a graphical representation that connects work and deliverables with functions and roles. It tells who is Responsible, Accountable, Consulted or Informed.
RACI is an important technique for clarifying who does what. It is especially useful in matrix organizations where job responsibilities and roles are sometimes confusing. For each task or activity, there should be only one Accountable. This is the function or position or individual that is ultimately accountable for the result and deliverable. There can be as many of the other classifications as you need (Responsible, Consult and Inform). As the example shows, Accountable and Responsible can be one and the same.
In practical use, the Accountable and Responsible designations are the most important. Consult tells us who may possess knowledge about the issue. Inform reminds us to communicate effectively with various parts of the organization who are affected by the task or activity, but not directly involved.« Back to Glossary Index