7 Characteristics of a Business Process

A business process is a defined series of actions or steps required to achieve a particular outcome. It can be described based on the following 7 characteristics:

  1. scope: Starting and end point for the series of steps.
  2. purpose: Overall objective or reason why the process is performed.
  3. steps: Specific actions performed by team members.
  4. sequence: Order in which steps are performed.
  5. team members: Individuals that perform the steps.
  6. outcome: The specific product, service or result that comes from executing the process.
  7. customer: Next process, requestor, or end-user of the outcome.
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