7 Characteristics of a Business Process

A process is a series of actions or steps toward achieving a particular end. A business process or a sub-process can be described based on the following characteristics:

  1. scope: Starting point and end point for the series of steps.
  2. purpose: Overall objective or reason why the process is performed.
  3. steps: Actions performed by operators.
  4. sequence: Order in which steps are performed.
  5. operators: Individuals that perform the steps.
  6. outcome: A specific result, product or state.
  7. customer: Next process, requestor, or end-user of the outcome.
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