Oregon State Hospital (OSH) ― a 128-year-old state psychiatric institution with a troubled past ― embarked on a Cultural Excellence project to transform its entire organization through the relocation of its operations to new facilities and the full-on application of a recovery-focused model of patient care. OSH’s commitment to the transformation was, in large part, a response to the recommendations of various federal, state and independent authorities following periods of public controversy and problematic administration.
OSH engaged Kaufman Global to layout an ambitious plan, implement / facilitate necessary changes, reconstitute essential processes and structures, and coach OSH personnel on how to implement and sustain future changes on their own. Within little more than a year, drastic improvements in culture and operations were evident. Today, expanding pockets of Lean expertise are colliding with organization-wide energy and enthusiasm, taking continuous improvement to the next level.