This executive branch office provides business support services such as accounting and grant management to six (6) agencies within state government including:
- Department of Agriculture
- Office of Tourism Development
- Office of Community and Rural Affairs
- Office of Energy Development
- Office of Small Business and Entrepreneurship, and
- Department of Defense Development
The client sought to gain practical Lean know-how and structure to drive ongoing operational improvements. Over five-weeks we implemented the SLIM-IT continuous improvement structure to energize and engage leadership and staff. To align 15 top leaders, during the first project week we led a two-day Managers Lean Overview. As these foundations took hold, we facilitated two Rapid Improvement Events (RIE) to improve the Accounts Payable and Grant Services processes and train internal resources.
As a result of this project, the Office now has the structure in-place to continuously improve and implement throughout in the organization. Staff is engaged and energized to improve their work and is receiving full support from the top executive and staff.