Project Highlights
Improve OTC services and transactional processes
Targets: customer set-up, order entry, invoice creation
Train-the-trainer program to deliver internal facilitators
Rapid Improvement Event approach to drive fast results
60%
Less error correction time
77%
Faster invoicing time
66%
Faster customer set-up
10
Facilitators trained
1
Process owner designated
Create internal Lean capability via train-the-trainer.
An international E&P had identified various areas of “waste” and “discretionary” activity in their Order-to-Cash (OTC) business process. They required an accelerated method for improving OTC that would: 1) make it easier for customers to do business with them, 2) make it easier to provide service, and 3) lower the overall cost to provide service.
Kaufman Global was selected to train a team of internal facilitators in process improvement methodologies, blending classroom training with the conduct of events to provide hands-on experience to trainees. This “learn-do” method of capability transfer allowed the team to attack OTC processes in real-time, delivering bottom line results and a robust internal team within 12 weeks from the start of the project.
“I’m simply amazed that commercial and retail could work together.”
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Like These.
Real organization change requires fast action, fast impact and enduring confidence in their results. Put Kaufman Global to work for you.
