The best, most effective change is driven by two partners who believe change is necessary – but who understand that getting an entire organization to shift its thinking about how work is done is difficult.

“How does a typical engagement work?” The question invariably arises in an early conversation with a potential client. There are commonalities to successful engagements, whether in an oil field operation in Dubai or a governmental department somewhere in the U.S. Here are some key elements that result in a strong ROI:

The Catalyst

An accountable leader comes to grips with an intractable problem and realizes: “We can’t solve this on our own. We need help.”

The Kickoff

Every relationship starts with a conversation. A dialog between your decision makers and process owners and our team allows us to understand how your issues map to our capabilities. Most of the time there's a next step; once in a while there's not. The investment of a little up-front time gives each party the opportunity to determine fit.

We are project-based and can deploy, big or small, anywhere in the world. With new clients, we often start with a smaller effort to incrementally manage risk while getting to know one another. Agreement on moving forward from there means we've earned the right to work with you on a broader issue, or something new and different.

Engaging Success

In any engagement, our objective is to add value at every interaction and to help develop your internal capability. Keys to our joint success require the following:

• Alignment on "how" - Leadership (executive and local) is aligned around the need for change and agree that a structured and disciplined approach that engages them and their organization is a fundamental necessity. In fact, without this structured engagement, no implementation is sustainable.
• Established Baseline and Business Case - You can only measure improvement when you understand where you started. Change is stressful, so we have found great value in recognizing and celebrating progress against the baseline to energize and mobilize the organization and its stakeholders. For you and for us, success means sustainably achieving the business case.
• Applied Resources and Teamwork - There is adequate commitment of resources. (And, yes, we mean your resources.) This is a must because we aren't here to do this "to you," we are here to do it "with you", shoulder to shoulder. This is how you sustain change and continue to get even better after we're gone.

What We Seek

We get genuinely excited about discovering and implementing solutions that drive lasting change and create lasting value. So we like working with clients who are as committed to long-term, sustainable success as we are.

In the end, we want you to be less satisfied every day because you now know what’s possible. And we value the opportunity to deliver the skills, tools and resources that help your organization continue to improve long after we’re gone.