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Office Kaizen delivers significant productivity improvement gains through waste elimination and process
optimization in office and administrative environments.
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Office Kaizen is a Kaufman Global process that eliminates waste and optimizes business processes in office and
administrative environments.
Kaufman Global Onsite
Who: One of the world's leading consumer goods producers
What: Improve business processes to support the rapid introductions of new products
Results: $1.2M in realized cost reductions, in-house time to draft contracts reduced 65%, and shortened in-house paperwork by 68%
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Key Elements
Office Kaizen integrates lean techniques such as value stream mapping, error proofing and
Rapid Improvement Events, with proven reengineering processes
and Kaufman Global's LDMS® for sustainability and continuous
improvement. The SLIM-IT® model of implementation is typically
incorporated to mobilize, align and measure the organization.
Benefits
Office Kaizen is an approach and a body of techniques that attacks inefficiencies on several levels. Office Kaizen:
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Eliminates waste at the process level and fixes what is broken. Often these are the time wasters that inhibit
proactive behaviors.
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Uses Rapid Improvement Events to get immediate results.
This highly facilitated event addresses acute issues in the workplace. In offices, it is most useful when applied
across functional boundaries - for example the interface between purchasing and engineering or between users and
developers in an IT environment.
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Installs Kaufman Global's LDMS to provide sustainability and continuous improvement.
Office Kaizen can dramatically improve the bottom line, help grow the top line through improved customer responsiveness and
improve employees' attitudes. Typical results include:
- Reduction of contract and document processing time by over 50%
- Significant improvement of order to cash processing efficiency and accuracy
- Consistency within project delivery processes
- Generates savings through more effective, package-based solutions
- Improvement of functional communication by factors greater than 10X
In Practice
Our experience across the business value chain, and our proven approach to improvement means that we can help clients in a
number of ways. We can:
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Analyze existing business processes, identify opportunities for improvement and develop the supporting business case for change
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Optimize existing processes or engineer processes where none currently exist
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Provide training and organizational development to support lean office operation, through our executive briefings and
Lean Leadership® programs
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Address gaps between information technology and the organization's ability to embrace those solutions using our approach to
IT/Business Process Integration
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Provide comprehensive lean implementation that achieves bottom-line productivity improvement and a sustainable continuous
improvement system
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Transform your office operations into a strategic competitive advantage. Office Kaizen the book is
published by the American Society for Quality and can be ordered through their website.
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Office Kaizen usually begins with an Analysis and Implementation Design phase. Work streams designed to achieve certain, specific
results follow. Work streams often include: training and capability transfer (especially with regard to
LDMS), process reengineering (either within a functional area or across
the enterprise), and the use of Rapid Improvement Events for lightning
results.
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