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A core Kaufman Global process for diagnosing systems and creating actionable plans for trackable improvement.
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20 Keys is a powerful diagnostic, action planning and results tracking tool. The processes are adapted from
Iwao Kobayashi’s breakthrough book 20 Keys to Workplace Improvement, and applied within nearly every method
deployed by Kaufman Global.
We've developed an extensive catalog of 20 Keys instruments. Each set relates to a specific work group function.
For example:
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The 20 Keys of Office Kaizen describes the elements critical to success for work groups in office
and administrative functions
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The 20 Keys of WIn-Lean® describes the 20 critical lean manufacturing precepts (i.e., quick change
over, error proofing, metrics, etc.)
Key Elements
For each of the 20 elements, there are five levels of performance that are described in simple terms. Therefore, there
are 100 points possible. 100 points is a nearly unachievable performance goal, but a worthy goal for the most exceptional
organizations. 80 points is world class. Once familiar with the 20 Keys, you can respond with great accuracy to the
essential question, "How do you describe world-class?"
Benefits
This tool helps work groups measure their current level of performance and map a route to higher levels of performance
(each level is described with specific attributes).
For leaders the tool is particularly useful because it facilitates the description of firm performance expectations
("Get 10 points in the next 6 months"), while simultaneously allowing work groups tremendous flexibility in setting
priorities and creating work plans.
In Practice
We apply the 20 Keys in a diverse group of situations and challenges. For some situations, we apply the 20 Keys as a
stand-alone, consolidated project. For others, the 20 Keys is an important tool integrated within a more comprehensive
project.
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