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Guard against consuming all your improvement resources purely to launch your transformation with a faultless comparison.

Case for Benchmarks | Seeking valid comparison targets to apply to your performance transformation can be important for a couple of reasons. First, it offers initiative leadership the moral authority to urge comparable …Read More >

State government is embracing Lean. Once the province of the for-profit sector (“business”), Lean now finds a home ― and future ― within the public sector. Proven agency successes in states such as Michigan and Oregon (see our Department of Human Services| Oregon Health Authority case study), …Read More >